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SERVIZIO SUPPORTO TECNICO CLIENTI
Nome prodotto: Internet Explorer 6
Di seguito sono contenute informazioni per ottenere il supporto pi∙ adatto
alle proprie esigenze.
Per qualsiasi domanda riguardante un prodotto Microsoft:
ò consultare la documentazione ed altro materiale stampato incluso
nella confezione del prodotto
ò consultare la guida in linea
ò consultare i file LEGGIMI presenti nei dischi del prodotto
ò consultare le informazioni tecniche disponibili su Internet all'indirizzo
www.microsoft.com/italy/support/
Se non si trova una soluzione, Φ possibile ricevere informazioni su come
ottenere assistenza per i prodotti contattando la filiale Microsoft del
proprio paese (per l'Italia chiamare il numero 0270 398 398).
Supporto in autonomia (self-help)
---------------------------------
Il sito Microsoft Personal Online Support contiene informazioni tecniche
specifiche rivolte in modo particolare agli utenti finali. L'indirizzo del
sito Internet Φ http://www.microsoft.com/italy/support/
Prodotti inclusi nell'acquisto di un nuovo computer (preinstallati)
-------------------------------------------------------------------
Se Internet Explorer e Outlook Express erano inclusi con l'acquisto del
computer, il produttore del computer dovrα fornire il servizio di supporto
tecnico per questa versione del prodotto. Per maggiori informazioni
contattare il produttore del proprio PC oppure visitare
http://support.microsoft.com/directory/directory/oemdirectory.asp
(informazioni in lingua inglese).
Supporto assistito a pagamento
------------------------------
Gli operatori del supporto tecnico Microsoft sono disponibili dalle 9
alle 18, dal luned∞ al venerd∞, al numero 0270 398 398. Dopo aver usufruito
delle richieste gratuite Φ possibile richiedere un supporto a pagamento.
Per informazioni aggiornate su prezzi e condizioni visitare il sito Internet
all'indirizzo http://www.microsoft.com/italy/support/
Supporto tecnico nel mondo
--------------------------
Di seguito sono indicati i numeri di telefono delle filiali Microsoft
nei vari paesi.
I numeri di telefono sono soggetti a cambiamenti. Per un elenco aggiornato
visitare il sito http://support.microsoft.com/directory e fare clic su
Worldwide support. Se nessuna filiale Microsoft Φ presente nel proprio paese,
rivolgersi al rivenditore presso cui Φ stato acquistato il prodotto Microsoft.
Africa sud orientale e isole dell'Oceano Indiano
Vedi Sud Africa
America Centrale
Technical Support/Soporte Tecnico: (506) 298-2020
Technical Support E-Mail: mscarsup@microsoft.com
Customer Service: (506) 298-2000
Customer Service E-mail: msccatus@microsoft.com
America Latina
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100
Arabia Saudita
Phone: 966 (1) 218-0808
Fax: 966 (1) 218-0809
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124-2255 (toll-free within Saudi Arabia)
Fax: 800 124-2255 (press 2 to send a fax)
Arabia Saudita, Regno
Phone: 966-1-488-1165
Fax: 966-1-488-1576
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124 0500 (toll free within Saudi Arabia)
Fax: 966-1-474-0576
Argentina
Microsoft de Argentina S.A.
Phone: 54-11-4316-1900
Fax: 54-11-4316-1984
Customer Service: 54-11-4316-4600
Technical Support: 54-11-4316-4664
Armenia
Vedi Russia
Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support Phone: 13 20 58
Austria
Microsoft Ges.m.b.H.
Fax: (43) 1 610 64 -200
Information Services: 08000-123 345
Fax: (43) 2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029,
austria@msdirectservices.com
Standard Support (Installation and Handling): (43) -(1) 50222-2255
Azerbaigian
Vedi Russia
Belarus
Vedi Russia
Belgio
Microsoft BVBA
Phone: 02-7043000
Fax: 02-7043535
Support Network Info Center: 02 - 5139979
Microsoft Subscription Centre (MSDN): +353 51883 1014
Microsoft Subscription Centre (TechNet): +353 1883 1002
Technical Support:
02-5133274 (Dutch speaking)
02-5023432 (English speaking)
02-5132268 (French speaking)
Bolivia
Customer Service: 0800-2029
Technical Support: 0800-3443
Brasile
Microsoft Informatica Ltda.
Phone: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227 or (11) 5504-2228
Technical Support:
Phone: (55) (11) 3444-6844
Fax: (55) (11) 5506-7621
Automatic Fax: (55) (11) 5506-8506
Customer Services: (55) (11) 5853-2345
Customer Services Fax: (55) (11) 5853-2343
Canada
Microsoft Canada Co.
Phone: 1 (905) 568-3503
Information Centre: 1 (800) 563-9048
Bilingual technical support: 1 (905) 568-2294
Text Telephone (TTY/TDD): (905) 568-9641
Caraibi
Microsoft Caribbean, Inc.
Phone: (782) 273-3600
Fax: (787) 273-3636 or (787) 273-3634
Technical Support/Soporte Tecnico: 1-877-672-3842
Technical Support E-mail: mscarsup@microsoft.com
Customer Service: (800) 297-5982 for area codes 787 & 809 only,
506-298-2000 for other areas
Customer Service E-mail: msccatus@microsoft.com
Ceca, Repubblica
Microsoft s.r.o.
Eltodo centrum
Novodvorska 1010/14B
142 01 Praha 4 Phone: (420) (2) 611 97 111
Fax: (420) (2) 611 97 100
Hotline: (420) (2) 2150 3222
Infoservice: (420) (2) 21 777 222
Cile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Cina
Microsoft (China) Co. Ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) -(86) 10-6261 7711
Fax: (011) -(86) 10-6253 6630
Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road
Shanghai, 200030, PRC
Phone: (011) -(86) 21-64691188/ (011) -(86) 21-6469 8899
Fax: (011) -(86) 21-6469 1166 / (011) -(86) 21-6469 9900
Colombia
Microsoft Colombia
Customer Service - Lφnea de Respuesta Microsoft (Santa FΘ de Bogotß D.C.)
Phone: (91) 524-0404
To place calls outside Bogotß: 9800-5-10595 or 9800-9-1055
Fax: 57-1-3173494
Corea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: 080-985-2000 (toll-free domestic only),
(82) (2) 558-8161
Game and Hardware Service Center: (080) 645-1000 (toll-free domestic only)
Technical Support: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Internet: http://www.microsoft.com/korea/support/
Costa Rica
Phone: (506) 280-5100
Fax: (506) 280-5070
Croazia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product Support Phone: (385) (1) 393539, e-mail: hot-line@microsoft.hr
Customer Service Phone: (385) (0800) 300 300, e-mail: info-line@microsoft.hr
Danimarca
Microsoft Denmark
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support: (45) 44 89 01 11
Sales Support: (45) 44 89 01 90
Dominicana, Repubblica
Phone: (809) 567-4049
Fax: (787) 567-4204
Dubai
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support (Personal Operating Systems and Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade/ Technet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: 593-2-258 025
PBX: 593-2-460 453
Fax: 593-2-463-093
Egitto
Technical Support (Personal Operating Systems, Desktop Applications,
and Development Tools Installation only):
Phone: (202) 338 8724 / (202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com
El Salvador
Phone: 503-245-4744
Fax: 503-245-4742
Estonia
Technical Support: (372) 650 49 99
For other phone numbers, see Latvia
Filippine
Microsoft Philippines
Phone: 632 811 0062
Technical Support:
Phone: 632 892 2295/2495
Fax: 632 813 2493
Finlandia
Microsoft OY
Phone: +358 (0) 9 525 501
Fax: +358 (0) 9 878 8778
Technical Support: +358 (0) 9 525 502 500
Sales Support: +358 (0) 9 525 5026
Francia
Phone: (011)(33) 825 827 829 (*)
Customer Service Phone: (011)(33) 0 825 827 829 (*) followed by 2
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support:
Phone: (011)(33) 825 827 829 (*) followed by 1
Fax: (011)(33) 1 69 28 00 28
(*) indigo number 0,98 F TTC per minute
Galles
Vedi Regno Unito
Georgia
Vedi Russia
Germania
Microsoft GmbH
Telephone: (089) 3176-0
Fax: (089) 3176-1000
Standard Support (Installation and Handling): (01805) 67 22 55
General information about Microsoft support in central Europe:
Fax: (01805) 25-1191
Giamaica
Phone: 876-960-8820
Fax: 876-920-2335
Giappone
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6347-9300
Customer Service Phone (Version upgrade/Registration):
Phone: (81) (3) 5454-2300
Fax: (81) (48) 226-5511
Golfo, Paesi del e Mediterraneo orientale
PO Box 52244
Dubai, UAE
Phone: 971 4 3973888
Fax: 971 4 3972244
Personal Support Contact Details: (Personal Operating Systems and
Desktop Applications only):
Golfo, Paesi del (Bahrein, Malta, Qatar e Emirati Arabi Uniti)
Phone: 971 4 3975443
Fax: 971 4 3972304
E-mail: mswsgulf@microsoft.com
Libano (Cipro e Libano)
Phone: 961 1 983348
Fax: 961 1 983349
E-mail: http://mts@lebanon-online.com.lb/
Oman
Phone: 968 691191
Fax: 968 698568
E-mail: mspss@gto.net.om
Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: http://mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Grecia
Microsoft Hellas, S.A.
Phone: (30) (1) 94 99 100
Fax: (30) (1) 68 06 780
Technical Support:
Phone: (30) (1) 94 99 100
Fax: (30) (1) 61 09 528
Guatemala
Phone: (502) 379-3000
Fax: (502) 367-6484
Hong Kong SAR
Microsoft Hong Kong Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2388-9600
Microsoft Technical Support: (852) 2388-9600
India
Microsoft India
Phone: (91) (80) 559 5733, (91) (11) 629 4600, 629 4601, (91) (22) 285 0193
Fax: (91) (80) 559 7133, (91) (11) 629 2650
Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support:
Phone: 62 21 570 42 54
Fax: 62 21 520 81 22
Inghilterra
Vedi Regno Unito
Irlanda
Technical Support: 706 5353
Vedi Regno Unito
Irlanda del Nord
Vedi Regno Unito
Islanda
Vedi Danimarca
Israele
Microsoft Israel Ltd.
Reception:
Phone: 972-9-952-5353
Fax: 972-9-952-5333
Customer Service and Information Center:
Phone: 972-9-952-5400
Fax: 972-9-952-5411
Technical Free Support for Windows and Office:
Phone: 972-9-952-5400
Fax: 972-9-952-5403
Italia
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome Office: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer service (New product info, product literature): (39) (2) 70-398-398
Customer service for IT/Operatori del Settore IT: (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398
Kazakhstan
Vedi Russia
Kirghizistan
Vedi Russia
Kuwait
PO Box 5244
13053 Safat
Phone: 965-243-0248
Fax: 965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and
Developer Tools only):
Phone: 965-243-1071
Lettonia
Microsoft
Phone: 371 750 8323
Fax: 371 750 8338
Technical Support: 371 760 5004
Liechtenstein
Vedi Svizzera
Lituania
Technical Support: 370 272 3035
For other phone numbers, see Latvia
Lussemburgo
Microsoft BVBA
Phone: 32-2-70430 00
Fax: 32-2-7043535
Support Network Info Center: 31-2-5139979
Microsoft Subscription Centre (TechNet): 353-1883-1002
Microsoft Subscription Centre (MSDN): 353-1883-1014
Technical Support:
32-2-513 3274 (Dutch speaking)
32-2-502 3432 (English speaking)
32-2-513 2268 (French speaking)
Malesia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (6) (03) 757-2266
Fax: (6) (03) 757-2265
Customer Services:
Phone: Toll-free 1-800-88-3249
Fax: (6) (03) 758-5011
Technical Support:
Phone: (6) (03) 793-9595
Fax: (6) (03) 295-2065
Marocco
Microsoft Afrique Du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85
Medio Oriente
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems and Desktop Applications only):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097
Messico
Microsoft MΘxico, S.A. de C.V.
Phone: 525-267-2000
Fax: 525-258-0225
Applications and Operating Systems: 52 5 265-3399
Developers tools and Server operating systems: 52 5 267-2190
Customer Service: 52 5 265-3380
Resellers: 52 5 267-2110
Fax: 52 5 267-2119
Norvegia
Microsoft Norge AS
Phone: (47) 22 02 25 00
Fax: (47) 22 95 06 64
Technical Support: (47) 22 02 25 50
Sales Support: (47) 22 02 25 80
Nuova Zelanda
Microsoft New Zealand Ltd.
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577
Paesi Bassi
Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005
Microsoft Subscription Centre (MSDN): 020-5001037 Microsoft Subscription
Centre (Technet): 020-5001035
Technische ondersteuning:
╖ Netherlands (Dutch):(020) 5001005
╖ Netherlands (English): (020) 5001053
Internet: http://support.microsoft.com/directory
Microsoft Consulting Services Benelux:
Netherlands, Belgium and Luxemburg: 31 (0) 20 5001005
Information Services and Subscriptions:
TechNet:
╖ Netherlands: (020) 5001035
╖ Belgium: 32 2 5022176
╖ Luxemburg: 32 2 5022176
Microsoft Developer Network:
╖ Netherlands: (020) 5001037
╖ Belgium: 32 2 5138684
╖ Luxemburg: 32 2 5138684
Panama
Phone: (507) 210-1270
Fax: (507) 210-1271
Technical Support/Soporte Tecnico: (507) 298 2020
Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com
Customer Service/Centro de Servicios: (800) 506 0001
Customer Service E-mail/Correo Electronico para Atencion a Usuarios:
msccatus@microsoft.com
Papua Nuova Guinea
Vedi Australia
Paraguay
Customer Service: 595 21 498-190
Technical Support: 595 21 495-865
Per∙
Phone: 51-14-21-1200
Customer service: (511) 1 215-5002
Technical Support: (511) 1 215-5005
InfoEmpresa: (511) 1 215-5006
Events information: (511) 1 215-5010
Fax: 51-14-21-7307
Polinesia francese
Vedi Francia
Polonia
Microsoft Sp. z o.o.
Phone: (48) (22) 431-10-00 and (48) (22) 431-10-01
Fax: (48) (22) 431-10-02
Information Service: (48) (22) 431-19-99
Technical Support: (48) (22) 431-19-99 and (48) (801) 308-801
Portogallo
Microsoft Portugal MSFT, Lda.
Phone: (351) 21 4409200
Fax: (351) 21 4412101
Technical Support:
Standard Support: (351) 21 4409280
Fax: (351) 21 4411655
Portorico
Soporte Tecnico: (787) 268-8525 or 1-877-672-3842
Support E-mail/Correo Electr≤nico Para Soporte Tecnico: mscasup@microsoft.com
Customer Service/Centro de Servicios: (800) 297 5982 para c≤digos de ßreas 787
y 809 solamente
Customer Service E-mail/Correo Electr≤nico para Atenci≤n a Usuarios:
msccatus@microsoft.com
Regno Unito
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
Desktop Applications, Home Products, Personal Operating Systems, and Hardware:
0870 50 10 100
Developer Products: 0870 50 10 200
Business Systems: 0870 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support
Pre-Sales Information: Microsoft Connection (0345) 00 200
Romania
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical Support: (40) (1) 312 09 48
Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
Moscow: +7 (095) 916-7171
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev: +380 (044) 2305101
Fax:
Moscow: +7 (095) 916-7112
Technical Support:
Phone:
Moscow: +7 (095) 745-5445
St.Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev: +380 (044) 2305102
Fax:
Moscow: +7 (095) 916-7112
Scozia
Vedi Regno Unito
Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 324-5255
Fax: (65) 324-6181
Product Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662
Slovacchia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
Phone: 421-2-58102811
Fax: 421-2-58102800
Hotline: 421-2-67 296 296
Infoservice: 421-2-67 296 297
Slovenia
Microsoft d.o.o.
Phone: (386) (1) 5 484 100
Fax: (386) (1) 5 848 122
Technical Support: (386) (1) 185 3449
Spagna
Microsoft Iberica SRL
Inside Spain:
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Outside Spain:
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Sud Africa
Microsoft South Africa
All Services
Phone: (27) 11 257 0000 or 0860225567 (inside South Africa)
Fax: (27) 11 257 0257
Technical Support Fax: (27) 11 257-0424
Svezia
Microsoft AB
Phone: +46 (0) 8-752 56 00
Fax: +46 (0) 8-750 51 58
Technical Support: +46 (0) 8-752 09 29
Sales Support: +46 (0) 8-752 56 30
Svizzera
Microsoft SA
Phone: 41 1 839 61 11
Fax: 41 1 831 08 69
Customer Information:
Phone: 155 59 00
Fax: 064 224294
Microsoft Info-Service, Postfach, 8099 Zⁿrich
Pricing, updates, etc.: 41 1 839 61 11
CompuServe: 41 1 273 10 28 (GO MSEURO Microsoft Central Europe)
Support:
Standard Technical Support (German speaking): 0848 80 - 2255
Standard Technical Support (French speaking): 41 22 738 96 88
General information about Microsoft Support in Central Europe: 0848-80-2330
Tagikistan
Vedi Russia
Tailandia
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575
Turchia
Microsoft Turkey
Phone: 90 (212) 326 50 00
Fax: 90 (212) 258 59 54
Support Hotline:
Phone: 90 (212) 33 66 999
Fax: 90 (212) 33 66 998
Turkmenistan
Vedi Russia
Ungheria
Microsoft Hungary
Phone: 36 (1) 437-2800
Fax: 36 (1) 437-2899
Customer Services: (36) (1) 267-4636 (2MSINFO)
Technical Support: (36) (1) 267-7846 (2MSSUGO)
Uruguay
Phone: 598 (2) 900-19-03
Fax: 598 (2) 901-0227
Technical Support: (598) (2) 908-0998/1998
Fax: (598) (2) 916-4445
Resellers: (598) (2) 916-4446
Uzbekistan
Vedi Russia
Venezuela
Microsoft Venezuela S.A.
Phone: (58) 2 276-0500
Fax: (58) 2 276-0600
Customer Service: 58 212 0800-MICROSOFT (0800-6427676)
Customer Service E-mail: msven@microsoft.com.ve
Technical Support: 58 212 0500-MICROSOFT (0500-6427676)
Technical Suport E-mail: mssoporte@microsoft.com.ve
Resellers Support: 58 212 0800-MSCANAL (0800-6722625)
Resellers Suport E-mail: mscanal@microsoft.com.ve
Events information: 58 212 0500-MSEVENTOS (0500-6738368)
Events E-mail: mseventos@microsoft.com.ve